Privacy Policy

OCHomeSavings LLC ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ochomesavings.com and use our services.

1. Information We Collect

Personal Information You Provide

When you use our home savings report service, we collect information you voluntarily provide, including:

• Contact Information: Name, email address, phone number
• Property Information: Home address, property type, year built, square footage, number of bedrooms/bathrooms
• Household Information: Household size, approximate household income range (used solely to determine eligibility for income-qualified incentive programs)
• Home Systems: Current HVAC type, water heater type, whether you have solar panels, pool, etc.
• Utility Information: Your utility provider (e.g., Southern California Edison)

Information Collected Automatically

When you visit our website, we may automatically collect:

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent on pages, referring website
• Location Data: General geographic location based on IP address (to verify Orange County residency)
• Cookies: Small data files stored on your device to improve your experience

2. How We Use Your Information

We use the information we collect to:

• Generate Your Savings Report: Analyze your eligibility for federal, state, and local incentive programs
• Personalize Recommendations: Provide accurate, personalized savings estimates based on your specific home and situation
• Determine Income-Based Benefits: Calculate eligibility for enhanced rebates available to moderate-income households (we never store exact income amounts, only ranges)
• Communicate With You: Send your report, answer questions, and provide updates about relevant programs
• Improve Our Services: Analyze usage patterns to enhance our calculators and recommendations
• Connect You With Services: If you request it, facilitate introductions to vetted contractors who can help implement upgrades

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

With Your Consent

If you request to be connected with a contractor or service provider, we will share relevant information (such as your contact details and project interests) with that provider only after obtaining your explicit consent.

Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Web hosting and cloud storage providers
• Email delivery services
• Analytics providers
• Customer support tools

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmission
• Secure cloud infrastructure with access controls
• Regular security assessments
• Limited employee access to personal data on a need-to-know basis

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:

• Report Data: We retain your savings report data to allow you to access it again and to provide updated recommendations as programs change
• Contact Information: Retained until you request deletion or unsubscribe from communications
• Usage Data: Aggregated and anonymized data may be retained indefinitely for analytics purposes

You may request deletion of your personal information at any time by contacting us at privacy@ochomesavings.com.

6. Your Rights and Choices

California Residents (CCPA Rights)

If you are a California resident, you have the right to:

• Know: Request disclosure of the categories and specific pieces of personal information we have collected about you
• Delete: Request deletion of your personal information, subject to certain exceptions
• Opt-Out of Sale: We do not sell personal information, so this right does not apply
• Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, contact us at privacy@ochomesavings.com or call (949) 555-0123. We will respond within 45 days.

Communication Preferences

You can opt out of marketing communications at any time by clicking the "unsubscribe" link in any email or by contacting us directly. Note that you may still receive transactional communications related to your account or report.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Understand how you use our website
• Improve our services and user experience
• Analyze website traffic and performance

You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites, such as government program pages, utility company sites, or contractor websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: